UK IMI QAP Advanced Automotive Onsite Workshop Diagnostic Training Courses

Customer Service

Contact:

Tel: 07917 682 507 for general enquiries for all products and services

Payments:

We accept the following methods of payment:

Cheques / BACS / Bankers Draft

Business Postal Address:

Auto-Train Ltd

29 Rochester Court,

Benton Park,

Wakefield,

WF45QS.

E-Mail: info@auto-train.co.uk for all enquiries

Cancellation Policy:

Customers have the right to cancel a booking at any point, however the following refund polices apply when payment has been made and cleared our account. NOTE: A mutual alternative date will always be offered as an alternative to a refund.

Refund Policy, Training Courses:

30 days prior to 1st day of training = 100% refund

20 days prior to 1st day of training = 50% refund

14 days prior to 1st day of training = 25% refund

7 days prior to 1st day of training = 15% refund

Less than 7 days prior to 1st day of training = 0% refund

Refund Policy, E-bay Sales:

Customers have the right to return goods within a 7 day period of delivery, should they feel that the unit is faulty or not as described, providing the following terms are agreed:

1. Postage costs are met by the customer

2. Goods are returned as delivered with all packaging and items attached

3. Any fault is due to manufacturing fault and not misuse

4. We reserve the right to refuse a refund were the above terms are not met in full as part of our service agreement.

Postal and Delivery Time Scales:

Full details of postal costs and delivery time scales for all items listed on e-bay can be found on each listing, we do not currently list any of our e-bay items on this web site.

Privacy Policy:

No records are kept other than those details required for postal and invoicing purposes, ie invoicing and delivery addresses.

 

www.auto-train.co.uk / Tel / 07917 682507